Refund policy
We want you to be happy with your order. Please read this policy before purchasing.
Change-of-mind returns We accept returns within 14 days of receiving your order, provided the item is unused, in new resalable condition, and in its original packaging. A 20% restocking fee applies to change-of-mind returns, and original shipping costs are non-refundable.
Defective items or wrong item received If your product has a manufacturing defect, or you received the wrong item, contact us right away at contact@maisonamana.com with your order number and clear photos of the product and the shipping label. We'll cover the return and provide a full refund or replacement once inspected — at no cost to you.
How returns work Please don't ship anything back before contacting us. Email us first and we'll issue a Return Merchandise Authorization (RMA) with a file number and the correct return address for your specific return. Any package sent without a valid RMA number visible on it will be refused by the distribution centre.
Non-returnable items Custom or personalized items, final-sale/clearance items, and items whose original packaging has been damaged cannot be returned.
Refunds Once your return is received and inspected, we'll email you to approve or decline it. Approved refunds are issued to your original payment method (please allow your bank a few extra business days to post it).
Manufacturer warranty Separate from returns, your product carries the manufacturer's warranty against defects in materials and workmanship:
- Bugatti luggage — lifetime limited warranty
- Bugatti bags & accessories — 2-year warranty
- Mancini leather goods — covered against defects in materials and workmanship, serviced through Mancini's authorized service centres
To activate Bugatti coverage, register your product with Bugatti (name, email, proof of purchase). Warranty claims are handled by the manufacturer, and we're happy to help you through the process. Warranty does not cover misuse, neglect, normal wear, or unauthorized repairs. Keep your invoice — proof of purchase is required for any claim.
Questions? Contact us at contact@maisonamana.com and we'll be glad to help.